E-commerce Metrics | TSCA

Question 1

What are the most important metrics to track for eCommerce success?

Accepted Answer

Key metrics include conversion rate, cart abandonment rate, average order value, customer acquisition cost, and lifetime value, as they provide insights into performance and profitability.

Question 2

How can tracking conversion rate improve my eCommerce campaign?

Accepted Answer

Understanding your conversion rate helps identify how effectively your website turns visitors into customers. It enables you to optimise pages and increase sales.

Question 3

What is cart abandonment rate, and why is it crucial?

Accepted Answer

This metric shows the percentage of users who add items to their cart but don’t complete the purchase. Monitoring it helps identify barriers in the checkout process.

Question 4

Why should I track customer acquisition costs?

Accepted Answer

It’s vital to know how much it costs to acquire a customer. This metric ensures your marketing efforts are cost-effective and aligns with your profit margins.

Question 5

What is the significance of customer lifetime value in eCommerce?

Accepted Answer

Lifetime value predicts the total revenue a customer will generate during their relationship with your brand, helping you strategise long-term retention efforts.

Question 6

How does average order value affect eCommerce campaigns?

Accepted Answer

Tracking AOV reveals the average amount spent per transaction. Increasing AOV through upselling or bundling strategies boosts overall revenue.

Question 7

What is the role of website traffic in campaign success?

Accepted Answer

Monitoring traffic helps evaluate your marketing reach and identify sources driving the most visitors, enabling you to focus on high-performing channels.

Question 8

How does bounce rate impact eCommerce performance?

Accepted Answer

A high bounce rate indicates that visitors leave your site quickly, often due to poor design, irrelevant content, or slow load times. Reducing this improves engagement and sales.

Question 9

Why should I track email marketing metrics for eCommerce?

Accepted Answer

Metrics like open rates, click-through rates, and conversions from emails provide insights into campaign effectiveness, helping improve communication and ROI.

Question 10

What tools can help monitor these essential eCommerce metrics?

Accepted Answer

Platforms like Google Analytics, Shopify reports, and specialised eCommerce tracking tools offer detailed insights into these metrics, allowing for informed decisions.

Tag: E-commerce Metrics

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